Refund policy

Thank you for shopping with [MB Mart]. We value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we're here to help.

Returns

  • You may return eligible items within 30 days of the delivery date.

  • Items must be unused, unworn, in their original condition, and returned with all original packaging, tags, and accessories.

  • Proof of purchase (order number or receipt) is required for all returns.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom-made products

  • Perishable goods

  • Digital downloads or software

  • Personal care items that have been opened

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

  • A refund will be issued to your original payment method.

  • Refunds are typically processed within 5–10 business days after approval.

  • Your bank or credit card provider may require additional time to post the refund.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. Contact us within 7 days of delivery to request an exchange.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. Include your order number and clear photos of the issue so we can resolve it promptly.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

How to Start a Return

To request a return or refund, please contact us with:

  • Your order number

  • The reason for the return

  • Photos (if the item is damaged or defective)

We will provide return instructions after reviewing your request.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Email: [mbmartcontact@gmail.com]
Phone: [+1 346-583-3401]
Business Name: [MB Mart]

This Return & Refund Policy is intended for customers in the United States and should be reviewed to ensure compliance with applicable federal and state consumer protection laws.